Duties and Responsibilities:
Business Planning and Resource Allocation
Working with the Theatre Director, the Theatre Manager is responsible for driving the development, refinement, and implementation of the Theatre’s business strategy. This includes:
- Planning resources effectively and providing leadership to develop the Theatre’s role as an arts centre.
- Providing recommendations for the formulation of the strategic direction and targets of the Theatre.
- Supporting the Theatre Director in the preparation and implementation of the strategic and annual plans and ensuring that these are formally updated on a regular basis.
- Defining and documenting the primary responsibilities for the Theatre’s leadership team.
- Reviewing the financial results of operations and comparing with the Theatre’s objectives, taking appropriate measures to correct unsatisfactory performance and results.
- Making resource allocation decisions and supporting initiatives that further the Theatre’s achievement of its strategic objectives.
- Supporting the Theatre Director in the recruitment of key positions within the Theatre’s structure.
- Motivating and developing staff so that the Theatre has the human resources and competence to ensure high professional standards.
- Working with the programming team to produce a line-up of events that aligns with the Theatre direction/programming objectives, while considering audience demographics, and balancing venue hire and programming.
- Developing partnerships and networks with stakeholders including arts, culture, and entertainment industry players, educational organisations, education institutions, relevant bodies, and the public, and encouraging engagement in artistic activities.
- Assisting the Theatre Director in performing accurate analysis of financial trends and budgets.
- Evaluating the Theatre’s financial, operational, sales and marketing structures to plan for continual improvements and a continual increase in operating efficiencies.
- Improving the planning and budgeting process continually by educating departments and key members of corporate leadership.
- Providing the Theatre Director with accurate financial reports, helping to analyse profit and loss, and act swiftly to make decisions which will improve profitability.
Front-of-House and Operations (working with the Venue Sales Manager)
- Managing all operational matters relating to the front-of-house, bar and catering operations, and putting a staffing structure in place to support this within set budgets.
- Ensuring that all aspects of front-of-house areas provide a welcoming environment to customers and potential customers.
- Acting as Duty Manager on some daytime and evening shifts. During shifts where there is a performance, to liaise with production staff to control the venue’s performances. Responsible for the well-being and safety of the audience, and managing the front-of-house.
- Ensuring that visitors with special needs or access requirements are catered for appropriately and that the theatre is an accessible venue.
- Promoting and managing events (non-arts and entertainment events or related activities), conferences, functions, etc; liaising with external hirers, and in-house technical staff, and coordinating all activities relating to the events.
- Overseeing events for other departments, including but not limited to events for media, fundraising, etc.
- Playing a key role in ‘Project Welcome’ – a project to ensure that artists, audiences, and front-line staff feel engaged with the organisation and at home in the building.
- Ensuring that all public spaces and other spaces are welcoming and inviting, working with the Marketing Communications and Facilities teams to achieve this.
- Working alongside the Venue Sales Manager to motivate and train the front-line staff, so that they reflect the values of the theatre.
- Welcoming all companies, performers, and artists when they are in the building and ensuring that they feel supported.
- Helping to create an atmosphere of creativity in the building that encourages artists and audiences to create and participate in our artistic programme.
- Proven work experience as a Theatre Manager or similar role
- Knowledge of organisational effectiveness and operations management
- Experience in budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organisational skills
- Degree in Business, Operations Management, or related field
- Good knowledge of Singapore’s arts scene will be an added advantage